Complaints and feedback Policy
I aim to build a good relationship with parents and have regular communication so that any concerns, worries or complaints can be discussed and dealt with quickly.
I am happy to accept that sometimes there may be things which a parent may feel worried or concerned about and that this is important feedback for me on the service I provide. It will help me to reflect on my practise and to view things from others perspectives.
I also want to be able to discuss any worries or concerns constructively with parents, and to reach an amicable and reasonable solution whenever possible.
I will ask parents, carers and children to complete regular questionnaires about my setting and service in order to gain their views, and act upon these accordingly.
When you discuss a concern, worry or complaint with me I will take time to listen and understand your concern. I will discuss with you what you would like me to do to improve the care I provide for your child, and any suggestions you have. I will consider your ideas and suggestions and also how this will affect the other children in my care. I will discuss with you any reasons why I may not be able to take your ideas and suggestions on board.
If it would not be appropriate or there is insufficient time to discuss your concerns fully I may ask to make an appointment with you so we can communicate clearly without rushing.
If you would feel more comfortable to put your worries or concerns in writing to me or over the telephone I am happy for you to do so.
It is a requirement that I keep a written record of all complaints I receive so I may ask you to put your concerns in writing.
Should you still feel unhappy about any issue you have risen with me then you can call Ofsted on 0300 123 1231. More information about raising a concern or complaint to Ofsted can be found on their website: http://www.ofsted.gov.uk
I aim to build a good relationship with parents and have regular communication so that any concerns, worries or complaints can be discussed and dealt with quickly.
I am happy to accept that sometimes there may be things which a parent may feel worried or concerned about and that this is important feedback for me on the service I provide. It will help me to reflect on my practise and to view things from others perspectives.
I also want to be able to discuss any worries or concerns constructively with parents, and to reach an amicable and reasonable solution whenever possible.
I will ask parents, carers and children to complete regular questionnaires about my setting and service in order to gain their views, and act upon these accordingly.
When you discuss a concern, worry or complaint with me I will take time to listen and understand your concern. I will discuss with you what you would like me to do to improve the care I provide for your child, and any suggestions you have. I will consider your ideas and suggestions and also how this will affect the other children in my care. I will discuss with you any reasons why I may not be able to take your ideas and suggestions on board.
If it would not be appropriate or there is insufficient time to discuss your concerns fully I may ask to make an appointment with you so we can communicate clearly without rushing.
If you would feel more comfortable to put your worries or concerns in writing to me or over the telephone I am happy for you to do so.
It is a requirement that I keep a written record of all complaints I receive so I may ask you to put your concerns in writing.
Should you still feel unhappy about any issue you have risen with me then you can call Ofsted on 0300 123 1231. More information about raising a concern or complaint to Ofsted can be found on their website: http://www.ofsted.gov.uk